The privacy policy provides VGU users with essential information that indicates how their privacy and confidential rights are respected and protected. Your personally identifiable information is captured and stored in the system when you registered to use library resources and services. We are committed to prioritize your privacy besides your convenience for accessing the services and resources. Additionally, third party services relating to the library have their own terms and policies that might affect your privacy of personal information. It is your responsibilities to be attentively considered when being asked for information. In general, the privacy of VGUers and external users is seriously taken into account. The mainly information is personal information that is managed and protected carefully in accordance with the privacy standards, community expectations and users’ rights.

User information

The library privacy is publicly posted and transparent. We only collect the necessary information from users for providing you with the best services. Regarding the library business affairs for users, the irrelevant records from users are not retained from the systems. We are also committed to not engaging in practices that might violate your information without your consent.

Personal information is the information to identify users, regardless any formats, including but not limited, as names, staff/student/external user ID, emails, residential addresses, telephone numbers, departments/study programs, working places, etc.

Besides, from the library services, the following information will be retained in the system for at least 5 years:

  • Personal information    
  • Transaction history of material checkout, check-in, renew, holds, interlibrary loan, fines
  • Registered information for Information Skills training, room booking and consultancy services
  • Searching and browsing history for your login accounts in the library public PCs

Data breaches and Library cards

A data breach is defined as the data accessed by unauthorized accounts or people, by data customization, loss or disclosure of personal information on the Internet or public places. It can be categorized into 2 groups

  • Lost or stolen information
  • Other people access your devices without your consent (including hacking attempts or virus attach)

For library cards, it is your responsibilities to notify the library immediately when your cards are lost or stolen so that your cards are temporarily locked by the library until your new cards are issued. It is also your responsibilities to protect your cards and ID to avoid the issues of being used by someone that might causes troubles. You are also advised to protect your all passwords for your security and confidentiality.  

Data security

The library users’ information and data systems are secured by International Certificates and advanced technologies. Our software and systems are provided by the leading providers in the world, such as OCLC. More importantly, our systems to provide services to users are protected by authorized/authenticated accounts and roles/rights assignments. Your data relating to the library services are also backed up regularly in a number of safe storage places and data centers. We additionally remove your browsing data from the public computers and networks after a time.

Third party services

In order to provide users with good services and resources, VGU Library must enter into the agreements with third vendor parties to ensure the acknowledgement of legal aspects and copyright laws.

Third party services might collect and retain your information, as follows:

  • Your registration from the sites, your feedback, book requested and content sharing
  • IP addresses, search history, location, device ID
  • View and visit counts, analytics, cookies data, etc.
  • Other data collected by third party services is described in the vendor’s sites (privacy policy and terms of use) and in the registering/login time.

Please contact us (library@vgu.edu.vn) for further support or report any privacy infringement issues.